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AI procedures portal

AI procedures portal: demo

The whole procedure, in one place.

Citizens find the procedure even if they do not know its name, get their questions answered and submit it from the same environment.

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  • A portal that understands and guides.

    It combines smart search, conversational assistance that cites its sources, guided assistants, forms and citizen information.

  • Integrated with the municipal ecosystem.

    It connects to the AOC, the electronic register and the usual case-management systems, keeping each council's existing integrations.

  • A shared platform.

    Each council has its own brand and domain, while sharing development, improvements and costs with the others.

  1. 1 Search The person explains what they want to do in their own words.
  2. 2 Guidance The portal finds the procedure and answers questions, citing its sources.
  3. 3 Assistant A guided assistant identifies the specific case.
  4. 4 Submission The form is completed and submitted from the same environment.

What you gain

Who it is for: Public administrations that want a procedures portal that is easier for citizens to understand and that already have, or want to have, guided assistants. You can start with a catalogue of procedures with search and AI, without touching the current e-office, and progressively move towards integrated smart forms, one procedure at a time, with entries registered in the administration's own systems.

  • Down: Fewer calls and visits to the desk for questions the portal answers on its own
  • Up: More procedures started
  • Up: Round-the-clock service with no extra staff cost
  • Up: Pre-rendered content served from a CDN
  • Up: Phased adoption
96.9%
search precision in real-world tests
−42%
calls to the service desk (indicative)
+3.8×
procedures started (indicative)
24/7
AI-powered service

People-centred · Technological sovereignty · AI that makes sense · Close public service

Let's talk about your project

Monday to Friday, 8:30 to 19:00
Book a 30-minute demo
Email hola@videoatencion.com Phone +34 937 377 678 Freephone +34 900 838 335 WhatsApp +34 900 838 335

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